Reponses Frequentes sur les commandes, livraisons et le virus COVID-19
Last updated on March 31, 2020.
1. Can I place an order? Will Hair-Palace deliver the package?
Yes, Hair-Palace’s activities are currently continuing. However, delivery times may be longer than usual. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).
We’re working with our selling partners to temporarily prioritize high demand products so we can more quickly receive, restock and ship these products to customers. Our teams are working around the clock to ensure availability of products, and continue to bring on additional capacity to deliver customer orders. We’re continuing to ship all available selection in our inventory. Please see our recent press releases for more information:
2. What’s the status of my order and delivery? Can I change the address on my order?
You can track your order and deliveries from My Account. You can change the delivery address for an order until it ships. Once your order has shipped, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information. You can also sign up to receive notification about your order here.
3. Can I still make returns?
Yes. We are still processing returns. To start a return and learn more about returns, please visit Online Returns Center.
4. Is it safe to receive orders?
For guidance on Coronavirus, please refer to the World Health Organization website.
5. What is Hair-Palace doing to keep customers and employees safe?
We are closely monitoring the impact of COVID-19. In addition to the thousands who are affected by the illness, thousands more are indirectly dealing with changes in their work, school, and community environments. Learn more about what we’re doing to ensure the safety and support of our customers, communities, and employees during this difficult time here.